Security of chatbots – Saiful Islam

Abstract:

The security issues with chatbot systems are the main topic of this thesis, with a focus on finding weaknesses and raising security awareness. By examining their possible risks and the dangers offered by malevolent actors, the study investigates platforms including Dialogflow, Botpress, and Azure. The study illustrates how sentiment analysis and phishing detection may be included into chatbots to improve user experience and security through real-world testing and deployment. In order to minimize data breaches and unauthorized access, the thesis also examines how chatbot functionality is impacted by artificial intelligence and natural language processing (NLP), emphasizing the significance of secure design principles. Additionally, a case study using the Indigo chatbot highlights the practical applications of security measures. The study offers practical suggestions for enhancing chatbot safety by fusing technical fixes with instructional tactics. By providing a framework for the creation of reliable and secure chatbot applications, this work seeks to advance our understanding of secure AI-driven conversational systems. …víceméně