Bc. Filip Oľha

Bachelor's thesis

Kvalita gastronomických služieb v hoteloch

Quality of Gastronomic Services in Hotels
Abstract:
The content of the bachelor’s thesis is mainly devoted to the comparation of the gastronomic parts in selected hotels. For this purpose, mystery shopping was used in the evaluation of the gastronomic parts of the hotel, in which mystery shoppers wrote down their evaluations in the tables, that had been processed in advance. This was followed by an evaluation of individual visits and comparation of …more
Abstract:
Obsah bakalárskej práce sa venuje predovšetkým porovnávaniu gastronomických častí vo vybraných hoteloch. Za týmto účelom bol pri hodnotení gastronomických častí hotela použitý mystery shopping, pri ktorom si mystery shoppery zaznamenávali hodnotenie do tabuliek, ktoré boli vopred zostavené. Nasledovalo vyhodnotenie jednotlivých návštev a komparácia bodových ohodnotení. Pre skúmanie boli vybrané tri …more
 

Keywords

gastronómia hotelové reštaurácie mystery shopping mystery shopper služby v hoteli
 
Language used: Slovak
Date on which the thesis was submitted / produced: 20. 6. 2023
Identifier: https://is.ucp.cz/th/yep4z/

Thesis defence

  • Date of defence: 12. 9. 2023
  • Supervisor: Ing. Lada Popl Petránková
  • Reader: Ing. Mgr. Vladana Horáková, MBA

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Institution archiving the thesis and making it accessible: University College Prague – Vysoká škola mezinárodních vztahů a Vysoká škola hotelová a ekonomická s.r.o.
Složka Reference to the local database directory of the institution

University College Prague – University of International Relations and Institute of Hospitality Management and Economics, Ltd.

Bachelor programme / field:
Hospitality Management, Tourism and Marketing / Hospitality Management

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