Bc. Alena Pálová

Bachelor's thesis

Sebehodnocení pomocí modelu EFQM Excellence a systému managementu kvality ISO 9000:2001

Self-assessment with the help of the EFQM Excellence model and quality management system ISO 9000:2001
Abstract:
Bakaláská práce popisuje nástroje benchmarkingu managementu systém norem ISO 9000:2001 a model EFQM Excellence, pomocí nichž mohou zástupci podniku sami ohodnotit stávající situaci všech oblastí ízení podniku. Zabývá se porovnáváním tchto nástroj benchmarkingu managementu zamených na komplexní pojetí kvality.
Abstract:
The thesis describes benchmarking management instruments the quality management system ISO 9000:2001 and the EFQM Excellence model. These systems help representatives of firms to self-asses present situation of all domains of business managing. The thesis compares these benchmarking management instruments, which are concentrated on the complex approach to quality.
 
 
Language used: Czech
Date on which the thesis was submitted / produced: 5. 7. 2006

Thesis defence

  • Date of defence: 10. 7. 2006
  • Supervisor: doc. Ing. Alena Klapalová, Ph.D.

Citation record

Full text of thesis

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Institution archiving the thesis and making it accessible: Masarykova univerzita, Ekonomicko-správní fakulta