POKORNÁ, Alena. \textit{Analysis of customer care in the telecoms industry}. Online. Master's thesis. Praha: Czech University of Life Sciences Prague. 2010. Available from: https://theses.cz/id/2m92lk/.
POKORNÁ, Alena. <i>Analysis of customer care in the telecoms industry</i>. Online. Master's thesis. Praha: Czech University of Life Sciences Prague. 2010. Available from: https://theses.cz/id/2m92lk/.
POKORNÁ, Alena. Analysis of customer care in the telecoms industry. Online. Master's thesis. Praha: Czech University of Life Sciences Prague. 2010. Available from: https://theses.cz/id/2m92lk/.
@MastersThesis{Pokorna2010thesis,
AUTHOR = "Pokorná, Alena",
TITLE = "Analysis of customer care in the telecoms industry [online]",
YEAR = "2010 [cit. 2024-11-17]",
TYPE = "Master's thesis",
SCHOOL = "Czech University of Life Sciences PraguePraha",
NOTE = "SUPERVISOR: ",
URL = "https://theses.cz/id/2m92lk/",
}
@MastersThesis{Pokorna2010thesis,
AUTHOR = {Pokorná, Alena},
TITLE = {Analysis of customer care in the telecoms industry},
YEAR = {2010},
TYPE = {Master's thesis},
INSTITUTION = {Czech University of Life Sciences Prague},
LOCATION = {Praha},
SUPERVISOR = {},
URL = {https://theses.cz/id/2m92lk/},
URL_DATE = {2024-11-17},
}
{{Citace kvalifikační práce
| příjmení = Pokorná
| jméno = Alena
| instituce = Czech University of Life Sciences Prague
| titul = Analysis of customer care in the telecoms industry
| url = https://theses.cz/id/2m92lk/
| typ práce = Master's thesis
| vedoucí =
| rok = 2010
| počet stran =
| strany =
| citace = 2024-11-17
| poznámka =
| jazyk =
}}