Analysis of Wellness Services in Hotels in Prague

Diana Horáková

Bachelor's thesis

Abstract:

Nowadays more and more people are trying to lead healthy lifestyle. Healthy lifestyle means keeping diet and being fit, doing regular exercises. To avoid different illnesses firstly people should avoid main factor leading to these illnesses. This main factor called stress. To reduce daily stress we should think about relaxation, we should pay attention how much time we spend in relax. The best way to relax is visiting pool or sauna, making massages or body treatments aimed to relaxing or taking dance or yoga classes. Pool, sauna, gym, massages and body treatments are the part of wellness services. Doing wellness means leading healthy lifestyle. But we know that many people spend their life travelling around the world either on business or for pleasure. They spend half of their lives staying at hotels. And they have to look for wellness services at hotels. That’s why the wellness center has become integral part among hotel’s facilities. According to the popularity of the topic my research is aimed to analyze how wide the range of wellness services is performed in Prague hotels. Also I am going to go through some surveys showing expectations of customers visiting wellness center. And after all it will be possible to compare the expectations and needs with available offer of wellness services. The integral part of my research is to get know if the standards for providing wellness services are existed and if it is important to have the standards in the wellness sector. It is necessary to look at laws and legal norms connected with wellness sector and to analyze if they cover all kinds of wellness services.

Abstract:

Nowadays more and more people are trying to lead healthy lifestyle. Healthy lifestyle means keeping diet and being fit, doing regular exercises. To avoid different illnesses firstly people should avoid main factor leading to these illnesses. This main factor called stress. To reduce daily stress we should think about relaxation, we should pay attention how much time we spend in relax. The best way to relax is visiting pool or sauna, making massages or body treatments aimed to relaxing or taking dance or yoga classes. Pool, sauna, gym, massages and body treatments are the part of wellness services. Doing wellness means leading healthy lifestyle. But we know that many people spend their life travelling around the world either on business or for pleasure. They spend half of their lives staying at hotels. And they have to look for wellness services at hotels. That’s why the wellness center has become integral part among hotel’s facilities. According to the popularity of the topic my research is aimed to analyze how wide the range of wellness services is performed in Prague hotels. Also I am going to go through some surveys showing expectations of customers visiting wellness center. And after all it will be possible to compare the expectations and needs with available offer of wellness services. The integral part of my research is to get know if the standards for providing wellness services are existed and if it is important to have the standards in the wellness sector. It is necessary to look at laws and legal norms connected with wellness sector and to analyze if they cover all kinds of wellness services.

Keywords

healthy lifestyle, wellness, hotel industry, wellness services, beauty treatments, customer expectations, standards

Language used: English

Date on which the thesis was submitted / produced: 28. 11. 2013

Thesis defence

• Date of defence: 25. 8. 2014
• Supervisor: Mgr. Liubov Ryashko, kandidát věd
• Reader: M.A. Donna Dvorak

Institute of Hospitality Management in Prague

Bachelor programme / field:
Gastronomy, Hotel Management and Tourism / Hospitality Management (Study in English)