Analysis of processes in a selected company

Daniil Snihyr, BA

Bakalářská práce

Abstract:

The document discusses the development of an information system for LISTIFY's Technical Support Department to record and process maintenance requests. The system is designed to eliminate existing shortcomings in the recording process and increase the speed and quality of processing requests, as well as to make the work of company employees more transparent. The proposed technology involves exchanging graphical material, monitoring the status of requests, viewing information about the status of the computer and the software installed on it, and changing login and password settings. The document includes data flow diagrams for the "Preparing the employee's workplace" operation, the "Creating a maintenance request" process, and the "Processing of a request" process according to the proposed technology. Technical support staff can access current information about the status of the computer and software of the user who sent the request, and the system provides current information on the status of the company's technical equipment storage. The developed software product is affordable and easy to use, and the economic assessment concluded that the development is economically feasible. The report also includes an evaluation of the changed business process and the proposed technology for recording maintenance requests in the Technical Support Department of Listify. Data flow diagrams were used to illustrate the changes in the processes, including the preparation of the employee workplace, the creation of maintenance requests, and the processing of requests.

Keywords

Information systems, Technical support department, Business processes

Jazyk práce: angličtina

Datum vytvoření / odevzdání či podání práce: 17. 3. 2023

Obhajoba závěrečné práce

• Vedoucí: Ing. Petr Burdych
• Oponent: Petr Cihelka, Ing.

Česká zemědělská univerzita v Praze

Provozně ekonomická fakulta

Bakalářský studijní program:
Business Administration