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Marcela Sečkárová

Bachelor's thesis

Zavádzanie ISO noriem ako prostriedok zvyšovania kvality vo vybranej firme ETP Management budov, s.r.o.

Implementation of ISO standards as a means of improving the quality of the selected company ETP Building Management Ltd.
Abstract:
The aim of this thesis is to describe the existing processes in selected company ETP Building Management Ltd., to upgrade the outside and inside the company, employee satisfaction, service quality and then seek feedback from clients and customers. According to the description of present situation in the company processes ETP Building Management Ltd. propose a quality manual, and the related documentation …more
Abstract:
Cieľom tejto bakalárskej práce je popísanie existujúcich procesov vo vybranej firme ETP Management budov, s.r.o., zvýšenie kvality navonok, spokojnosť zamestnancov, skvalitnenie služieb a následne spätná väzba od zákazníkov a odberateľov. Následne podľa popísania súčasnej situácie procesov vo firme ETP Management budov, s.r.o. navrhnúť príručku kvality a s tým súvisiacu dokumentáciu podľa normy STN …more
 

Keywords

Norma ISO ISM ETP zákazník služby
 
Language used: Slovak
Date on which the thesis was submitted / produced: 9. 5. 2011
Identifier: https://is.ambis.cz/th/gucpg/

Thesis defence

  • Date of defence: 17. 6. 2011
  • Supervisor: Ing. Mgr. Vlasta Klačanská
  • Reader: PhDr. Zuzana Mičková, PhD.

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Institution archiving the thesis and making it accessible: Vysoká škola regionálního rozvoje a Bankovní institut – AMBIS, Bankovní institut vysoká škola SK
Složka Reference to the local database directory of the institution

Banking Institute/College of Banking

Banking Institute/College of Banking SK

Bachelor programme / field:
Banking / Legal Administration in Undertaking

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