Judgmental Biases and Consumer Behaviour in Smartphone Selection

Valiantsin Hlekau

Master's thesis

Abstract:

The master thesis is focused on the issue of contemporary judgmental biases found and observed among the consumers while selecting a smartphone. The smartphone was chosen as a subject of research due to the fact that it’s a multifunctional device, which has relatively recently become an integral part of our lives by being used in work, leisure and other aspects of life. The master thesis consists of two major parts — a theoretical part and a practical part. In the scope of the paper’s theoretical part, such issues, as judgmental biases, their relation to the consumers’ behaviour and their preferences during purchase decisions are discussed. In practical part, the experiment is set to determine the presence of biases during the process of customer choice. In the process of the data processing the main existing judgmental biases are determined and the main consequences of the fact of existence of such biases for final customers and smartphones’ producers are set.

Abstract:

The master thesis is focused on the issue of contemporary judgmental biases found and observed among the consumers while selecting a smartphone. The smartphone was chosen as a subject of research due to the fact that it’s a multifunctional device, which has relatively recently become an integral part of our lives by being used in work, leisure and other aspects of life. The master thesis consists of two major parts — a theoretical part and a practical part. In the scope of the paper’s theoretical part, such issues, as judgmental biases, their relation to the consumers’ behaviour and their preferences during purchase decisions are discussed. In practical part, the experiment is set to determine the presence of biases during the process of customer choice. In the process of the data processing the main existing judgmental biases are determined and the main consequences of the fact of existence of such biases for final customers and smartphones’ producers are set.

Keywords

purchase decisions, consumer behaviour, customer preferences, smartphones, judgmental biases, decision making

Keywords

consumer behaviour, judgmental biases, purchase decisions, decision making, customer preferences, smartphones

Language used: English

Date on which the thesis was submitted / produced: 13. 12. 2023

Thesis defence

• Date of defence: 1. 2. 2024
• Supervisor: Štěpán Bahník
• Reader: Zuzana Kvítková

Vysoká škola ekonomická v Praze

Master programme:
Management