Zavedení Lean principů do systému zákaznického servisu

Martynova, Kateryna

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Theses 7edaly

Zavedení Lean principů do systému zákaznického servisu – Bc. Kateryna Martynova

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Bc. Kateryna Martynova

Master's thesis

Zavedení Lean principů do systému zákaznického servisu

Implementation of Lean Principles in the Customer Service System

Language used: Czech

Date on which the thesis was submitted / produced: 2024

Thesis defence

Citation record

Cite this text

ISO 690-compliant citation record:

MARTYNOVA, Kateryna. \textit{Zavedení Lean principů do systému zákaznického servisu}. Online. Master's thesis. Praha: University of Chemistry and Technology Prague, Central University Departments of UCT Prague. 2024. Available from: https://theses.cz/id/7edaly/.

@MastersThesis{Martynova2024thesis,
AUTHOR = "Martynova, Kateryna",
TITLE = "Zavedení Lean principů do systému zákaznického servisu [online]",
YEAR = "2024 [cit. 2024-07-24]",
TYPE = "Master's thesis",
SCHOOL = "University of Chemistry and Technology Prague, Central University Departments of UCT PraguePraha",
NOTE = "SUPERVISOR: ",
URL = "https://theses.cz/id/7edaly/",
}

@MastersThesis{Martynova2024thesis,
AUTHOR = {Martynova, Kateryna},
TITLE = {Zavedení Lean principů do systému zákaznického servisu},
YEAR = {2024},
TYPE = {Master's thesis},
INSTITUTION = {University of Chemistry and Technology Prague, Central University Departments of UCT Prague},
LOCATION = {Praha},
SUPERVISOR = {},
URL = {https://theses.cz/id/7edaly/},
URL_DATE = {2024-07-24},
}

{{Citace kvalifikační práce
 | příjmení = Martynova
 | jméno = Kateryna
 | instituce = University of Chemistry and Technology Prague, Central University Departments of UCT Prague
 | titul = Zavedení Lean principů do systému zákaznického servisu
 | url = https://theses.cz/id/7edaly/
 | typ práce = Master's thesis
 | vedoucí = 
 | rok = 2024
 | počet stran =
 | strany =
 | citace = 2024-07-24
 | poznámka =
 | jazyk = 
}}

Full text of thesis

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Published in Theses:

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University of Chemistry and Technology, Prague

Central University Departments of UCT Prague

Master programme:
Sectoral Management

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