Hotelový manažér a jeho úloha

Sandra Repková

Bachelor's thesis

Hotel manager and his role

Abstract:

Repková, Sandra. Hotel manager and his role, [Bachelor’s Dissertation], The Institute of Hospitality Management in Prague 8, Ltd. Prague: 2014 This bachelor’s dissertation deals with a global view on the role of the hotel manager and preparation of a senior executive of hotel operation. In addition to the basic theoretical overview of management activities in the hotel service is paid attention to the relationship between a manager and a team of staff and employee satisfaction. Specifically, the work is focused on the Gerlach Hotel ***. The aim of this work is to propose possible options for improving the provision of hotel services and to meet the requirements of employees as well as employers.

Abstract:

Repková, Sandra. Hotelový manažér a jeho úloha. [Bakalárska práca], Vysoká škola hotelová. Praha: 2014 Predložená bakalárska práca sa zaoberá celkovým pohľadom na úlohu hotelového manažéra a prípravou vedúceho pracovníka v hotelovej prevádzke. Okrem základného teoretického prehľadu manažérskych činností v hotelovej prevádzke sa venuje vzťahom medzi manažérom a týmom pracovníkov a spokojnosti zamestnancov. Konkrétne je práca zameraná na Hotel Gerlach***. Cieľom práce je navrhnúť možné alternatívy na zlepšenie poskytovania služieb hotela, tak aby spĺňali požiadavky zamestnancov, ale aj zamestnávateľa.

Keywords

hotelový manažér, kvalitné služby, vedenie a riadenie, motivácia, vzťahy, hotel manager, quality service, leadership and management, motivation, relations

Language used: Slovak

Date on which the thesis was submitted / produced: 25. 4. 2014

Thesis defence

• Date of defence: 4. 6. 2014
• Supervisor: PhDr. Marek Merhaut, Ph.D.
• Reader: Ing. Blanka Zimáková

Institute of Hospitality Management in Prague

Bachelor programme / field:
Gastronomy, Hotel Management and Tourism / Hospitality Management