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Bc. Denis Figula

Master's thesis

Návrh optimalizace řešení organizace IPC (Incident, Problem and Change) managementu po transformaci z distribuované infrastruktury do cloudu

Proposal of IPC (Incident, Problem and Change) Management Optimization after Transformation from Distributed Infrastructure to Cloud solution
Abstract:
Diplomová práca "Návrh optimalizace řešení organizace IPC (Incident, Problem and Change) managementu po transformaci z distribuované infrastruktury do cloudu" popisuje výzvu riadenia IPC v skutočnej spoločnosti po adoptovaní cloudového riešenia a porovnáva efektivitu zodpovedných tímov. Výsledky a návrhy možných zlepšení, sú zhrnuté na konci práce.
Abstract:
Diploma thesis “Proposal of IPC (Incident, Problem and Change) Management Optimization after Transformation from Distributed Infrastructure to Cloud solution” describes the challenge of managing IPC in a real company after adopting cloud solution and compares effectivity of related teams. Results and suggestions on possible improvements are summarized at the end of the thesis.
 

Keywords

ITSM ITIL cloud incident problem change IPC team composition
 
Language used: English
Date on which the thesis was submitted / produced: 20. 5. 2019
Identifier: https://is.muni.cz/th/sibdz/

Thesis defence

  • Date of defence: 19. 6. 2019
  • Supervisor: Ing. Leonard Walletzký, Ph.D.
  • Reader: doc. Mouzhi Ge, Ph.D.

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Institution archiving the thesis and making it accessible: Masarykova univerzita, Fakulta informatiky
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Masaryk University

Faculty of Informatics

Master programme / field:
Applied Informatics / Service Science, Management and Engineering

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