Analyses of customer{\crq}s satisfaction in Rhenus Hauser Ltd \nl{} (Analýza spokojnosti zákazníkov spoločnosti Rhenus Hauser Ltd) – Bc. Darina KVASNIČKOVÁ
Bc. Darina KVASNIČKOVÁ
Bachelor's thesis
Analyses of customer{\crq}s satisfaction in Rhenus Hauser Ltd \nl{} (Analýza spokojnosti zákazníkov spoločnosti Rhenus Hauser Ltd)
Analyses of customer´s satisfaction in Rhenus Hauser Ltd
Abstract:
The aim of this thesis is to analyse Rhenus Hauser Ltd attitude to its customers and to ana-lyse its customer satisfaction. The thesis is divided into theoretic and analytical part. In the theoretic part we can find important information about customers, their satisfaction, customer satisfaction measure-ment, customer service management activities and business {--}to {--} business relationship. Analytical …moreAbstract:
Cieľom tejto bakalárskej práce je posúdiť prístup spoločnosti Rhenus Hauser Ltd ku svojim zákazníkom a zanalyzovať spokojnosť zákazníkov tejto spoločnosti. Práca je rozdelená na teoretickú a analytickú časť. V teoretickej časti môžme nájsť dôležité poznatky o zákazníkoch, ich spokojnosti, meraní ich spokojnosti, činnosti customer relationship management a business {--} to {--} business vzťahu. Analtická …more
Language used: English
Date on which the thesis was submitted / produced: 24. 4. 2007
Identifier:
6957
Thesis defence
- Date of defence: 28. 5. 2007
Citation record
ISO 690-compliant citation record:
KVASNIČKOVÁ, Darina. \textit{Analyses of customer$\{\backslash$crq$\}$s satisfaction in Rhenus Hauser Ltd $\backslash$nl$\{\}$ (Analýza spokojnosti zákazníkov spoločnosti Rhenus Hauser Ltd)}. Online. Bachelor's thesis. Zlín: Tomas Bata University in Zlín, Faculty of Management and Economics. 2007. Available from: https://theses.cz/id/cqxhpd/.
The right form of listing the thesis as a source quoted
KVASNIČKOVÁ, Darina. Analyses of customer{\crq}s satisfaction in Rhenus Hauser Ltd \nl{} (Analýza spokojnosti zákazníkov spoločnosti Rhenus Hauser Ltd). Zlín, 2007. bakalářská práce (Bc.). Univerzita Tomáše Bati ve Zlíně. Fakulta managementu a ekonomiky
Full text of thesis
Accessibility: Autor si přeje zpřístupnit práci pouze na univerzitě až od 24. 04. 2007
Contents of on-line thesis archive
Published in Theses:- autentizovaným zaměstnancům ze stejné školy/fakulty
Other ways of accessing the text
Institution archiving the thesis and making it accessible: Univerzita Tomáše Bati ve Zlíně, Fakulta managementu a ekonomikyPlný text práce je k dispozici v elektronické podobě.
Tomas Bata University in Zlín
Faculty of Management and EconomicsBachelor programme / field:
Economics and Management / Marketing
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