Service desk v prostředí Office 365 a Power Apps – Ing. Bc. Tatiana Hovanová
Ing. Bc. Tatiana Hovanová
Master's thesis
Service desk v prostředí Office 365 a Power Apps
A Service Desk in the Office 365 and Power Apps Environments
Abstract:
Táto diplomová práca sa zaoberá návrhom a vytvorením ticketovacieho systému, ktorý je primárne určený pre hlásenie, evidenciu a spracovanie užívateľských požiadaviek v IT oblasti. Analytická časť práce je zameraná na vytvorenie funkčného modelu systému prostredníctvom vhodných diagramov a analytických prostriedkov. Aplikácia pre Service Desk je vytvorená v prostredí Office365 - konkrétne sa jedná o …moreAbstract:
This master´s thesis deals with the design and creation of ticket system, which is primary determined for reporting, evidence, and processing of user IT requests. The analytical part of the thesis is focused on creating a functional model through appropriate diagrams and analytical tools. Application for Service Desk is created in the Office365 environment - specifically they are used these platforms …more
Language used: Czech
Date on which the thesis was submitted / produced: 20. 5. 2021
Thesis defence
- Supervisor: Ing. Lukáš Králík
Citation record
The right form of listing the thesis as a source quoted
Hovanová, Tatiana. Service desk v prostředí Office 365 a Power Apps. Zlín, 2021. diplomová práce (Ing.). Univerzita Tomáše Bati ve Zlíně. Fakulta aplikované informatiky
Full text of thesis
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Tomas Bata University in Zlín
Faculty of Applied InformaticsMaster programme / field:
Engineering Informatics / Security Technologies, Systems and Management
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