Yekaterina Zayats
Bachelor's thesis
Analysis of Teahouses in Prague
Analysis of Teahouses in Prague
Abstract:
The aim of the bachelor’s thesis is to determine the level of customer satisfaction with service provided in five selected teahouses in Prague. To examine the nature of tea culture and overall performance of tea rooms. The reason of their popularity or failure. Based on results recommend improvement actions to enhance guest satisfaction. Primary data were collected from questionnaires, interviews with …moreAbstract:
The aim of the bachelor’s thesis is to determine the level of customer satisfaction with service provided in five selected teahouses in Prague. To examine the nature of tea culture and overall performance of tea rooms. The reason of their popularity or failure. Based on results recommend improvement actions to enhance guest satisfaction. Primary data were collected from questionnaires, interviews with …more
Language used: English
Date on which the thesis was submitted / produced: 24. 4. 2019
Identifier:
https://is.vsh.cz/th/dfqzm/
Thesis defence
- Date of defence: 3. 6. 2019
- Supervisor: Mgr. Šárka Masárová, Ph.D.
- Reader: Ing. Darina Svobodová
Full text of thesis
Contents of on-line thesis archive
Published in Theses:- no one
Other ways of accessing the text
Institution archiving the thesis and making it accessible: Vysoká škola hotelová v PrazeInstitute of Hospitality Management in Prague
Bachelor programme / field:
Gastronomy, Hotel Management and Tourism / Hospitality Management (Study in English)
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