CUSTOMER SERVICE QUALITY, CUSTOMER RETENTION AND SWITCH INTENTIONS: A GHANAIAN RETAIL BANK'S CUSTOMERS VOICE.

Banahene, Justice

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CUSTOMER SERVICE QUALITY, CUSTOMER RETENTION AND SWITCH INTENTIONS: A GHANAIAN RETAIL BANK'S CUSTOMERS VOICE. – Justice Banahene

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Justice Banahene

Master's thesis

CUSTOMER SERVICE QUALITY, CUSTOMER RETENTION AND SWITCH INTENTIONS: A GHANAIAN RETAIL BANK'S CUSTOMERS VOICE.

KVALITA SLUŽEB ZÁKAZNÍKŮM, UDRŽENÍ ZÁKAZNÍKŮ A ZÁMĚRY ZMĚNIT ZÁKAZNÍKA: HLAS GHANSKÉ RETAILOVÉ BANKY.

Language used: English

Date on which the thesis was submitted / produced: 2024

Thesis defence

Citation record

Cite this text

ISO 690-compliant citation record:

BANAHENE, Justice. \textit{CUSTOMER SERVICE QUALITY, CUSTOMER RETENTION AND SWITCH INTENTIONS: A GHANAIAN RETAIL BANK'S CUSTOMERS VOICE.}. Online. Master's thesis. Praha: University of Chemistry and Technology Prague, Central University Departments of UCT Prague. 2024. Available from: https://theses.cz/id/edu3lo/.

@MastersThesis{Banahene2024thesis,
AUTHOR = "Banahene, Justice",
TITLE = "CUSTOMER SERVICE QUALITY, CUSTOMER RETENTION AND SWITCH INTENTIONS: A GHANAIAN RETAIL BANK'S CUSTOMERS VOICE. [online]",
YEAR = "2024 [cit. 2024-11-13]",
TYPE = "Master's thesis",
SCHOOL = "University of Chemistry and Technology Prague, Central University Departments of UCT PraguePraha",
NOTE = "SUPERVISOR: ",
URL = "https://theses.cz/id/edu3lo/",
}

@MastersThesis{Banahene2024thesis,
AUTHOR = {Banahene, Justice},
TITLE = {CUSTOMER SERVICE QUALITY, CUSTOMER RETENTION AND SWITCH INTENTIONS: A GHANAIAN RETAIL BANK'S CUSTOMERS VOICE.},
YEAR = {2024},
TYPE = {Master's thesis},
INSTITUTION = {University of Chemistry and Technology Prague, Central University Departments of UCT Prague},
LOCATION = {Praha},
SUPERVISOR = {},
URL = {https://theses.cz/id/edu3lo/},
URL_DATE = {2024-11-13},
}

{{Citace kvalifikační práce
 | příjmení = Banahene
 | jméno = Justice
 | instituce = University of Chemistry and Technology Prague, Central University Departments of UCT Prague
 | titul = CUSTOMER SERVICE QUALITY, CUSTOMER RETENTION AND SWITCH INTENTIONS: A GHANAIAN RETAIL BANK'S CUSTOMERS VOICE.
 | url = https://theses.cz/id/edu3lo/
 | typ práce = Master's thesis
 | vedoucí = 
 | rok = 2024
 | počet stran =
 | strany =
 | citace = 2024-11-13
 | poznámka =
 | jazyk = 
}}

Full text of thesis

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Published in Theses:

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University of Chemistry and Technology, Prague

Central University Departments of UCT Prague

Master programme:
Sectoral Management

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