Migrants' Experiences of Hospitality and/or Gastronomy Work

Bc. Lea Diničová

Bakalářská práce

Anotace:

DINIČOVÁ, Lea. Migrants' Experiences of Hospitality and/or Gastronomy Work. [Bachelor’s Dissertation] University College Prague - College of International Relations and Institute of Hospitality Management and Economics, Ltd. Prague: 2025. 63. This bachelor’s dissertation aims to explore migrants’ hospitality workplace experiences and how they align with their original expectations and to identify and propose recommendations to bridge the gap between employees' expectations and actual workplace experiences. The thesis is divided into primary sections of theoretical part, analytical part, outputs and findings, and conclusions. The theoretical part provides literal background on migration patterns, recruitment processes, and the socio-economic role of migrant labour in the hospitality sector. The analytical part of the work focuses on research, with the implementation of a mixed-methods approach combining both qualitative and quantitative methods. This methodology was chosen to effectively understand the objectives and respond to the outlined research questions: [1] What were migrants’ expectations when entering the hospitality industry? [2] What experiences do migrants face at their workplace in the hospitality sector? [3] To what extent are migrants’ job expectations fulfilled in the hospitality industry? The qualitative data was collected by conducting interviews with managers, while the quantitative data was gathered using surveys distributed among migrant workers in the hospitality field, followed by data analysis. The final section displays the main findings, offers practical recommendations, and concludes the study. The results showed that migrants’ workplace experiences partially met their initial expectations. However, several gaps and challenges were identified. The conclusions also propose recommendations to help improve the alignment between expectations and reality, supporting better workplace outcomes for migrants in the hospitality industry.

Abstract:

DINIČOVÁ, Lea. Migrants' Experiences of Hospitality and/or Gastronomy Work. [Bachelor’s Dissertation] University College Prague - College of International Relations and Institute of Hospitality Management and Economics, Ltd. Prague: 2025. 63. This bachelor’s dissertation aims to explore migrants’ hospitality workplace experiences and how they align with their original expectations and to identify and propose recommendations to bridge the gap between employees' expectations and actual workplace experiences. The thesis is divided into primary sections of theoretical part, analytical part, outputs and findings, and conclusions. The theoretical part provides literal background on migration patterns, recruitment processes, and the socio-economic role of migrant labour in the hospitality sector. The analytical part of the work focuses on research, with the implementation of a mixed-methods approach combining both qualitative and quantitative methods. This methodology was chosen to effectively understand the objectives and respond to the outlined research questions: [1] What were migrants’ expectations when entering the hospitality industry? [2] What experiences do migrants face at their workplace in the hospitality sector? [3] To what extent are migrants’ job expectations fulfilled in the hospitality industry? The qualitative data was collected by conducting interviews with managers, while the quantitative data was gathered using surveys distributed among migrant workers in the hospitality field, followed by data analysis. The final section displays the main findings, offers practical recommendations, and concludes the study. The results showed that migrants’ workplace experiences partially met their initial expectations. However, several gaps and challenges were identified. The conclusions also propose recommendations to help improve the alignment between expectations and reality, supporting better workplace outcomes for migrants in the hospitality industry.

Keywords

expectations, experiences, hospitality, hotel, migrants

Jazyk práce: angličtina

Datum vytvoření / odevzdání či podání práce: 24. 4. 2025

Obhajoba závěrečné práce

• Obhajoba proběhla 3. 6. 2025
• Vedoucí: Ing. Darina Svobodová
• Oponent: doc. Ing. Martin Petříček, Ph.D.

University College Prague – Vysoká škola mezinárodních vztahů a Vysoká škola hotelová a ekonomická s.r.o.

Bakalářský studijní program / obor:
Hotelnictví, cestovní ruch a marketing / Hotelnictví