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Bc. Jozef Pajzinka

Master's thesis

Quality optimization in IT organization using strategic process management methods

Quality optimization in IT organization using strategic process management methods
Abstract:
Diplomová práca sa zaoberá zvyšovaním kvality IT organizácie pomocou metód strategického riadenia procesov. Teoretická časť je venovaná proces manažmentu a popisuje ako sa dá cez Positioning strategy, Balanced Scorecard, CMMI a Six Sigma vytvoriť pohľad spoločnosť a jej procesy. Praktická časť je zameraná na analýzu komerčnej spoločnosti a návrh inovatívných riešení ktorých cieľom je zvýšiť kvalitu …more
Abstract:
The thesis describes how quality of IT organization can be improved using strategic process management methods. Positioning strategy, Balanced Scorecard, CMMI and Six Sigma methodologies are described in theoretical part together with way how they enable the managers to take a global look on the company and its processes. Aim of practical part is analyses of company and proposal of set of innovative …more
 

Keywords

BPM Six Sigma Balanced Scorecard CMMI process management
 
Language used: English
Date on which the thesis was submitted / produced: 7. 1. 2013
Identifier: https://is.muni.cz/th/sel9v/

Thesis defence

  • Date of defence: 12. 2. 2013
  • Supervisor: RNDr. Jaroslav Škrabálek
  • Reader: Ing. Petr Adámek

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