Analysis of employee satisfaction levels at call center company "Affiliated Computer Services Inc." – Diliara Bakirova
Diliara Bakirova
Master's thesis
Analysis of employee satisfaction levels at call center company "Affiliated Computer Services Inc."
Abstract:
One of the important and difficult problems of management is to ensure the stability in the operation of enterprises and organizations in a market economy. Today, the instability of economic development is directly manifested in the growth of staff dissatisfaction. Companies around the world are considering how to attach and motivate people for staying longer within the company.The first part of the …more
Language used: English
Date on which the thesis was submitted / produced: 28. 11. 2016
Thesis defence
- Supervisor: Ing. Richard Selby, Ph.D.
Citation record
ISO 690-compliant citation record:
BAKIROVA, Diliara. \textit{Analysis of employee satisfaction levels at call center company ''Affiliated Computer Services Inc.''}. Online. Master's thesis. Praha: Czech University of Life Sciences Prague, Faculty of Economics and Management. 2016. Available from: https://theses.cz/id/h2qml4/.
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Institution archiving the thesis and making it accessible: Česká zemědělská univerzita v Praze, Provozně ekonomická fakultaCzech University of Life Sciences Prague
Faculty of Economics and ManagementMaster programme / field:
Economics and Management / Economics and Management
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