Analysis of employee satisfaction levels at call center company "Affiliated Computer Services Inc."

Diliara Bakirova

Master's thesis

Abstract:

One of the important and difficult problems of management is to ensure the stability in the operation of enterprises and organizations in a market economy. Today, the instability of economic development is directly manifested in the growth of staff dissatisfaction. Companies around the world are considering how to attach and motivate people for staying longer within the company.The first part of the work is theoretical part which is composed mostly of literature review, the basic concepts related to the issue of motivation to work and key satisfaction factors, contains an explanation of general theories of motivation as well as their application in business practice.The second part describes the characteristics of the company Affiliated Computer Services Inc. The characteristic is mainly focused on employees to identify potential sources of employee dissatisfaction and reasons of decreasing satisfaction level.As the outcome of the work was created a structured motivation plan for improving current satisfaction level at Affiliated Computer Services Inc. and were provided new ways of employees motivation.

Keywords

Affiliated Computer Services Inc., Motivation, Dissatisfaction factors, Job satisfaction, Work performance, Stimulation

Jazyk práce: English

Datum vytvoření / odevzdání či podání práce: 28. 11. 2016

Obhajoba závěrečné práce

• Vedúci: Ing. Richard Selby, Ph.D.

Czech University of Life Sciences Prague

Faculty of Economics and Management

Master programme / odbor:
Economics and Management / Economics and Management