Posouzení a hodnocení E-government systémy v Republice Kosovo

Valëart Doli

Master's thesis

The Assessment, evaluation and development of E-government in the Republic of Kosovo

Abstract:

The aim of this thesis is to answer the main research question of Republic of Kosovo has managed to build a proper E-government. To collect secondary data Literature review was performed, while the collection of primary data was done through an online survey with the limited Kosovo internet population. The use of secondary data resulted with a thorough Situation analysis on Interoperability, Electronic services, Network, Hardware and Software and Security of the E-government in Kosovo. The collection of the primary data which was done through the online survey gave for the first time a glimpse of the E-government efficiency in Kosovo. Moreover, using the same design of the questionnaires as were used in the similar survey for the EU 27+ countries, enabled the easy comparison of the results between two surveys.After collection and processing of both primary and secondary data, the conclusion answered the main research question if Kosovo have a proper E-government. An initiative that was transformed into real strategy while being advertised with pomposity from the Kosovo Government in 2008, until know fell short in implementation and enabling its citizens to interact with the public agencies and its officials.

Keywords

E-government in Kosovo, E-government systems, E-government research

Language used: English

Date on which the thesis was submitted / produced: 11. 5. 2015

Thesis defence

• Date of defence: 21. 5. 2015
• Supervisor: doc. Ing. Vladimír Bureš, MBA, Ph.D.
• Reader: Ing. Tereza Otčenášková, BA.

University of Hradec Králové

Faculty of Informatics and Management

Master programme / field:
Systémové inženýrství a informatika / Informační management