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Bc. Martin Lačný

Master's thesis

Zvýšení efektivity produkce služeb pomocí nástrojů lean managementu

Achieving operational effectiveness in services by means of lean management tools
Abstract:
Subject of diploma thesis Achieving operational effectiveness in services by means of lean management tools is analysis of resource wasting in reporting department of ABC s.r.o., an IT services provider. Thesis is divided into two parts: theoretical and empiric. The theoretical part contains review of literature discussing basic lean concepts, lean services specifications and lean in IT. The empiric …more
Abstract:
Predmetom diplomovej práce Zvýšenie efektivity produkcie služieb pomocou princípov lean managementu je analýza plytvania zdrojov oddelenia reportingu spoločnosti ABC s.r.o. poskytujúcej služby v oblasti IT. Práca je rozdelená do dvoch častí: teoretickej a empirickej. Obsahom teoretickej časti práce je literárna rešerš pojednávajúca o základných konceptom lean managementu, definícii špecifík lean v …more
 

Keywords

štíhla výroba ITIL kontinuálne zlepšovanie plytvanie štíhle služby lean management continual improvement wastes lean services
 
Language used: Slovak
Date on which the thesis was submitted / produced: 14. 5. 2015
Identifier: https://is.muni.cz/th/xaxpn/

Thesis defence

  • Date of defence: 26. 6. 2015
  • Supervisor: doc. Ing. Radoslav Škapa, Ph.D.
  • Reader: Mgr. Ing. Jan Žák

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Institution archiving the thesis and making it accessible: Masarykova univerzita, Ekonomicko-správní fakulta
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