ITIL implementation in a small-sized IT Organization – Emir Rassulov
Emir Rassulov
Master's thesis
ITIL implementation in a small-sized IT Organization
ITIL implementation in a small-sized IT Organization
Abstract:
The main purpose of master thesis was the implementation of ITIL methodology and processes to Company X to eliminate the problem of internal communication, organize work better and better understand customers, and prove that ITIL is proper one. In the theoretical part, the author analyzed the current situation of the enterprise with highlighting the most important problems. Based on interview and questionnaire …moreAbstract:
The main purpose of master thesis was the implementation of ITIL methodology and processes to Company X to eliminate the problem of internal communication, organize work better and better understand customers, and prove that ITIL is proper one. In the theoretical part, the author analyzed the current situation of the enterprise with highlighting the most important problems. Based on interview and questionnaire …more
Language used: English
Date on which the thesis was submitted / produced: 9. 5. 2019
Identifier:
http://www.vse.cz/vskp/eid/79967
Thesis defence
- Date of defence: 8. 6. 2020
- Supervisor: Antonín Pavlíček
- Reader: Martin Potančok
Full text of thesis
Contents of on-line thesis archive
Published in Theses:- autentizovaným zaměstnancům ze stejné školy/fakulty
Other ways of accessing the text
Institution archiving the thesis and making it accessible: Vysoká škola ekonomická v Prazehttp://www.vse.cz/vskp/eid/79967
Vysoká škola ekonomická v Praze
Master programme / field:
Aplikovaná informatika / Information Systems Management
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