Emir Rassulov

Master's thesis

ITIL implementation in a small-sized IT Organization

ITIL implementation in a small-sized IT Organization
Anotácia:
The main purpose of master thesis was the implementation of ITIL methodology and processes to Company X to eliminate the problem of internal communication, organize work better and better understand customers, and prove that ITIL is proper one. In the theoretical part, the author analyzed the current situation of the enterprise with highlighting the most important problems. Based on interview and questionnaire …viac
Abstract:
The main purpose of master thesis was the implementation of ITIL methodology and processes to Company X to eliminate the problem of internal communication, organize work better and better understand customers, and prove that ITIL is proper one. In the theoretical part, the author analyzed the current situation of the enterprise with highlighting the most important problems. Based on interview and questionnaire …viac
 
 
Jazyk práce: English
Datum vytvoření / odevzdání či podání práce: 9. 5. 2019

Obhajoba závěrečné práce

  • Obhajoba proběhla 8. 6. 2020
  • Vedúci: Antonín Pavlíček
  • Oponent: Martin Potančok

Citační záznam

Plný text práce

Obsah online archivu závěrečné práce
Zveřejněno v Theses:
  • autentizovaným zaměstnancům ze stejné školy/fakulty
Jak jinak získat přístup k textu
Instituce archivující a zpřístupňující práci: Vysoká škola ekonomická v Praze
http://www.vse.cz/vskp/eid/79967