Jednanie s klientom ako základ dokonalej služby zákazníkom – Bc. Peter Krnáč
Bc. Peter Krnáč
Bachelor's thesis
Jednanie s klientom ako základ dokonalej služby zákazníkom
Dealing with clients as a basic for perfect customer service
Abstract:
KRNÁČ, Peter: Dealing with clients as a basic for perfect customer service. [Bachelor´s work]. Institute of Banking College Prague, Foreign University Banská Bystrica, The Department of Banking and Insurance, 2011. Advisor: Ing. M. Eng. Oto Košík, CSc. The topic of bachelor thesis is dealing with a client as a base of perfect customer service. We mention an importance of communication and a preparation …moreAbstract:
KRNÁČ, Peter: Jednanie s klientom ako základ dokonalej služby zákazníkom. [BAKALÁRSKA PRÁCA]. Bankovní institut, Vysoká škola Praha, zahraničná vysoká škola Banská Bystrica. Katedra financií a poisťovníctva. 2011 Vedúci práce: Ing. M. Eng. Oto Košík, CSc. Témou bakalárskej práce je jednanie s klientom ako základ dokonalej služby zákazníkom. Poukazujeme v nej na dôležitosť komunikácie a prípravy na …more
Language used: Slovak
Date on which the thesis was submitted / produced: 9. 5. 2011
Identifier:
https://is.ambis.cz/th/m1wif/
Thesis defence
- Date of defence: 31. 5. 2011
- Supervisor: Ing. Oto Košík, CSc.
- Reader: Ing. Adriana Zliechovcová, MBA
Citation record
ISO 690-compliant citation record:
KRNÁČ, Peter. \textit{Jednanie s~klientom ako základ dokonalej služby zákazníkom}. Online. Bachelor's thesis. Praha: The College of Regional Development and Banking Institute - AMBIS, a.s., Banking Institute/College of Banking SK. 2011. Available from: https://theses.cz/id/m6cnpw/.
Full text of thesis
Contents of on-line thesis archive
Published in Theses:- světu
Other ways of accessing the text
Institution archiving the thesis and making it accessible: Vysoká škola regionálního rozvoje a Bankovní institut – AMBIS, Bankovní institut vysoká škola SKBanking Institute/College of Banking
Banking Institute/College of Banking SKBachelor programme / field:
Banking / Banking Management
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