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Bc. Peter Krnáč

Bachelor's thesis

Jednanie s klientom ako základ dokonalej služby zákazníkom

Dealing with clients as a basic for perfect customer service
Abstract:
KRNÁČ, Peter: Dealing with clients as a basic for perfect customer service. [Bachelor´s work]. Institute of Banking College Prague, Foreign University Banská Bystrica, The Department of Banking and Insurance, 2011. Advisor: Ing. M. Eng. Oto Košík, CSc. The topic of bachelor thesis is dealing with a client as a base of perfect customer service. We mention an importance of communication and a preparation …more
Abstract:
KRNÁČ, Peter: Jednanie s klientom ako základ dokonalej služby zákazníkom. [BAKALÁRSKA PRÁCA]. Bankovní institut, Vysoká škola Praha, zahraničná vysoká škola Banská Bystrica. Katedra financií a poisťovníctva. 2011 Vedúci práce: Ing. M. Eng. Oto Košík, CSc. Témou bakalárskej práce je jednanie s klientom ako základ dokonalej služby zákazníkom. Poukazujeme v nej na dôležitosť komunikácie a prípravy na …more
 

Keywords

klient jednanie služba client negotiation service
 
Language used: Slovak
Date on which the thesis was submitted / produced: 9. 5. 2011
Identifier: https://is.ambis.cz/th/m1wif/

Thesis defence

  • Date of defence: 31. 5. 2011
  • Supervisor: Ing. Oto Košík, CSc.
  • Reader: Ing. Adriana Zliechovcová, MBA

Citation record

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Institution archiving the thesis and making it accessible: Vysoká škola regionálního rozvoje a Bankovní institut – AMBIS, Bankovní institut vysoká škola SK
Složka Reference to the local database directory of the institution

Banking Institute/College of Banking

Banking Institute/College of Banking SK

Bachelor programme / field:
Banking / Banking Management

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