Challenges in the workplace: Conflicts in virtual teams

Alina Skrypka

Master's thesis

Abstract:

The main objective of this diploma thesis is to make a research about the conflict situations in virtual teams and analyze if there are important differences in types and reasons for conflict management between members of virtual teams and traditional (local) teams, as well as to identify the role and approaches of the manager in these conflicts. In addition, the objective of the thesis is to refer to the identified reasons for the conflicts and suggest the possible directions of their resolutions based on the reviewed literature and own research. The first part of the thesis, literature overview, provides a summary of the analyzed journals, web resources and materials from libraries on the topic of conflict, virtual teams, traditional teams and conflict resolution. The methodology of the second part, own research, is based on the questionnaires provided to the members of a virtual team and a semi-structured interview with a manager of this team. Questionnaires were filled out by members of virtual teams of the companies in the sphere of information technologies. Based on the survey and interview results evaluation, solutions on how to improve conflict management in virtual teams were identified.

Keywords

Conflict, Virtual team, Questionnaire, Teamwork, Conflict resolution, Interview, Distributed teams, Conflict management, Online communication

Jazyk práce: English

Datum vytvoření / odevzdání či podání práce: 28. 3. 2019

Obhajoba závěrečné práce

• Vedúci: Ing. Richard Selby, Ph.D.

Czech University of Life Sciences Prague

Faculty of Economics and Management

Master programme / odbor:
Economics and Management / Economics and Management