Ing. Alexander Tereshchenko

Master's thesis

Service quality and business competitiveness

Service quality and business competitiveness
Abstract:
The objective of the diploma thesis was set to analyze the chosen problem in relation to value, quality and value creation in a business-to-business market with its impact on business competitiveness. The author performed a literature review on all relevant topics, providing an account of such within the Parts 1 and 2 of the thesis. Furthermore, the author had chosen two global enterprises as to describe …more
Abstract:
The objective of the diploma thesis was set to analyze the chosen problem in relation to value, quality and value creation in a business-to-business market with its impact on business competitiveness. The author performed a literature review on all relevant topics, providing an account of such within the Parts 1 and 2 of the thesis. Furthermore, the author had chosen two global enterprises as to describe …more
 
 
Language used: English
Date on which the thesis was submitted / produced: 13. 5. 2016

Thesis defence

  • Date of defence: 13. 6. 2016
  • Supervisor: doc. Ing. Alena Klapalová, Ph.D.
  • Reader: Ing. Bc. Michal Ďuriník

Citation record

Full text of thesis

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  • světu
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Institution archiving the thesis and making it accessible: Masarykova univerzita, Ekonomicko-správní fakulta