Analysis of the use of AI in customer service – Ing. Michael Trojan
Ing. Michael Trojan
Master's thesis
Analysis of the use of AI in customer service
Analysis of the use of AI in customer service
Abstract:
This work is divided into eight chapters that provide a comprehensive overview of the implementation and evaluation of an AI-based chatbot in a calorie counting app. This work analyzes the use of artificial intelligence in customer service. The focus was on the implementation of an AI-based chatbot within a calorie counting app. The selected app is called YAZIO. The implementation of the chatbot led …moreAbstract:
Die vorliegende Arbeit ist in acht Kapitel aufgeteilt, die einen weitreichenden Überblick über die Implementierung und Evaluation eines KI-basierten Chatbots in einer Kalorienzählapp geben. In der vorliegenden Arbeit wurde eine Analyse der Verwendung von Künstlicher Intelligenz im Kundenservice vorgenommen. Dabei wurde sich auf die Implementierung eines KI-basierten Chatbots innerhalb einer Kalorienzählapp …more
Language used: German
Date on which the thesis was submitted / produced: 2. 10. 2024
Thesis defence
- Date of defence: 2. 10. 2024
- Supervisor: prof. Dr. Ingo Cassack
Citation record
The right form of listing the thesis as a source quoted
Trojan, Michael. Analysis of the use of AI in customer service. Liberec, 2024. diplomová práce (Ing.). Technická univerzita v Liberci. Ekonomická fakulta
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Institution archiving the thesis and making it accessible: Technická univerzita v Liberci, Ekonomická fakulta
Technical University of Liberec
Faculty of EconomicsMaster programme / field:
International Management / International Management
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