Artificial intelligence and public service performance: the Nigerian experience

Udeme-obong Emmanuel Umoh

Diplomová práce

Abstract:

Summary: Artificial Intelligence and Public Service Performance in Nigeria Research Overview Your master's thesis investigates how AI impacts Nigeria's Federal Civil Service performance across three key dimensions: productivity, corruption control, and operational efficiency. Methodology You employed a quantitative research design surveying 400 Federal Civil servants (achieving 357 responses, 89.4% response rate). Using multiple linear regression analysis in SPSS and the Technology Acceptance Model framework, you tested three hypotheses about AI's effects on public service performance. Key Findings Productivity Enhancement: AI demonstrates a statistically significant positive effect (B = 0.202, p = 0.015), explaining 48.6% of productivity variation. This suggests AI adoption improves service delivery and reduces administrative workload. Corruption Reduction: AI shows a significant negative effect on corruption (B = -0.085, p = 0.008), accounting for 46.2% of variation. The findings indicate AI increases transparency, minimizes human discretion, and strengthens accountability mechanisms. Efficiency Improvement: AI positively impacts operational efficiency (B = 0.298, p = 0.002), explaining 42.2% of variation. This reflects enhanced speed, accuracy, and quality in public service delivery. Main Conclusions Your research confirms that AI adoption offers substantial benefits for Nigerian public sector performance. However, effectiveness depends critically on robust institutional frameworks, ethical governance, adequate digital infrastructure, and capacity-building initiatives. You identified essential AI skills including machine learning, critical thinking, data analysis, and programming capabilities. Recommendations You propose strategic investments in modern digital infrastructure (cloud computing, high-speed internet), AI-powered anti-corruption monitoring systems, comprehensive civil servant training programs, and strengthened regulatory frameworks. You emphasize that AI serves as a complementary tool requiring supportive institutional reforms rather than a standalone solution.

Keywords

efficiency, productivity, artificial intelligence, corruption, Public Service

Jazyk práce: angličtina

Datum vytvoření / odevzdání či podání práce: 3. 4. 2026

Obhajoba závěrečné práce

• Obhajoba proběhla 4. 6. 2026
• Vedoucí: Ing. Petr Benda, Ph.D.
• Oponent: Roman Havránek, externi

Česká zemědělská univerzita v Praze

Provozně ekonomická fakulta

Magisterský studijní program:
Economics and Management