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Challenges of a new approach in the management of ICT: the service management perspective in the Smart City context – Bc. Dominika Talianová

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Bc. Dominika Talianová

Master's thesis

Challenges of a new approach in the management of ICT: the service management perspective in the Smart City context

Challenges of a new approach in the management of ICT: the service management perspective in the Smart City context

Abstract: Perspektíva zo strany služieb je pomerne nová teória, stále nie veľmi implementovaná a používaná. Tátp práca sa venuje aspektom logiky dominovanej službami (Service-Dominant), vede služieb (Service Science) a vzťahu perspektívy služieb vzhľadom ku konceptu Smart Cities, zatiaľ čo venuje pozornosť obzvlášť úlohe informačných a komunikačných technológií, ktoré podporujú integráciu Smart Cities. Táto práca navrhuje nový prístup a naznačuje výhody získané použitím perspektívy služieb na riadnenie Smart Cities.

Abstract: Service perspective is considerably new theory, sill not widely implemented and used. This thesis focuses on aspects of Service-Dominant logic, Service Science and the relationship of service perspective towards the concept of Smart Cities while paying special attention to the Information and Communication Technologies supporting the integration of Smart Cities. The thesis proposes new approach and outlines benefit gained by looking at Smart Cities management from the perspective of service logic.

Keywords: service-dominant logic, service science, smart city, service systems, information and communication technologies, service perspective

Language used: English

Thesis defence

  • Date of defence: 6. 2. 2017
  • Supervisor: Francesco Caputo
  • Reader: Mgr. Petr Štěpánek

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Institution archiving the thesis and making it accessible: Masarykova univerzita, Fakulta informatiky


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