Knowledge base analyse

Bc. Ladislav Vondruška

Master's thesis

Abstract:

The main subject of this diploma thesis is to provide a comparison betweenKnowledge base solutions and analysis.The theoretical part describes the historical factors which were the basis of thedevelopment for nowadays solutions of the knowledge base, as well asexplaining various aspects that are influencing the specific concepts and wayshow the given knowledge within the company is being built and maintained. Asthe development in the past shown to companies that the subjective experienceof their workers is showing the intangible wealth of the given company.In the practical part, we focus on the specific solution and providing analysis ofthe current knowledge base of the company, such as evaluating various processesin the already implemented knowledge base to assess the significant flaws andgaps that need to be improved. As well as collecting the feedback from thecompany to choose the most optimal solution which can be either used toimprove the current knowledge base or to help implement a wholly different andbetter option in the future.

Keywords

Knowledge base, kb, information, FAQ, implementation, improvement, comparison, feedback

Jazyk práce: English

Datum vytvoření / odevzdání či podání práce: 6. 4. 2020

Obhajoba závěrečné práce

• Vedúci: Ing. Pavel Šimek, Ph.D.

Czech University of Life Sciences Prague

Faculty of Economics and Management

Master programme / odbor:
Systems Engineering and Informatics / Informatics