Using E-learning to Develop Soft and Language Skills Within an Organization

Faig Safarali

Bakalářská práce

Abstract:

This thesis evaluates the application of e-learning to promote English and teamwork in the banking industry at the workplace using Azeri-Turk Bank Azerbaijan (ATB Bank) as the empirical setting. The study uses e-learning as an organisational capability system, which investigates how design fit, feasibility constraints, and transfer conditions affect the usefulness of the perceived usefulness in the practical world. The theoretical part incorporates the research into designing the adult e learning, training transfer, and language needs associated with the bank, and considers the role variation and the genre-specific pattern of communication. The empirical part is directed by the survey of the staff members, which is anonymous, administered with the help of Google Forms, and a semi-structured interview with one of the leading professionals within the major department of the company, the main internal affairs. This allows triangulating the perceptions of both employees and the organisational setting. It has been found that there is a systemic disconnect between training material and day-to-day banking operations, which is enhanced by time constraints that restrict sustained practice. The results of teamwork demonstrate poor transfer, minimal reported improvement in teamwork, and low reported use of conflict-handling strategies, implying that interactive competencies need practice situations not offered by asynchronous modules. The results in English are more differentiated. Written communication, especially email confidence, is viewed more positively than customer-facing speaking effectiveness. It is in line with an organisational fact whereby English is more frequently used to process documents, as compared to everyday speaking. This thesis concludes that effective e-learning at ATB is based on the task validity, role-sensitive pathways, and reinforcement conditions that can be applied. It is advised that documentary-first English training is used in relevant positions, stratified tracks in accordance with job families, and practical transfer scaffolds that can work with the tempo of operations.

Keywords

E-learning, workplace English, banking sector, training transfer, microlearning, teamwork, organisational learning, genre-based communication

Jazyk práce: angličtina

Datum vytvoření / odevzdání či podání práce: 17. 3. 2026

Obhajoba závěrečné práce

• Vedoucí: PhDr. Mgr. Lenka Kučírková, Ph.D.
• Oponent: Martina Jarkovská, Ph.D.

Česká zemědělská univerzita v Praze

Provozně ekonomická fakulta

Bakalářský studijní program:
Business Administration