Assessment of communication processes in a selected company.

Nursultan Turganbaev

Bachelor's thesis

Abstract:

This thesis delves into the intricate landscape of communication processes within a selected company specializing in event organization. Through a comprehensive exploration of various dimensions of communication, ranging from verbal and non-verbal communication to directional communication channels, the study aims to elucidate the multifaceted nature of communication within organizational settings. Additionally, the study examines the challenges and impediments to effective communication, including semantic distortions, distrust, fear, emotional conditions, and poor listening skills, highlighting the importance of fostering a communication environment characterized by clarity, transparency, and empathy. In the practical part of the thesis, a model is developed to assess communication processes within the selected company. Through hypothesis formulation, questionnaire development, and hypothesis testing using Pearson correlation analysis, the study empirically examines the relationship between communication dimensions and organizational outcomes such as productivity and satisfaction. Insights into the demographic profile of the company and the reliability of participant responses are also provided.

Keywords

Communication, internal communication, verbal, non

Language used: English

Date on which the thesis was submitted / produced: 20. 3. 2024

Thesis defence

• Date of defence: 30. 5. 2024
• Supervisor: Ing. Richard Selby, Ph.D.
• Reader: Tereza Balcarová, Ph.D.

Czech University of Life Sciences Prague

Faculty of Economics and Management

Bachelor programme:
Business Administration