Eight Wastes of Lean & Process Improvement through Employees’ Engagement

Natalia Obkhodskaia

Master's thesis

Anotácia:

This diploma thesis goes into the topic of 8 Wastes of Lean in the context of the service environment. The research suggests the possibility of identifying and eliminating Wastes by active engagement with employees. Besides, it explores the opportunity of process improvement and efficiency increase through employee motivation and specific type of manager’s’ behaviour. The research explores lean wastes within one particular company and aims to contribute to its internal processes’ improvement. Semi-structured interviews were conducted in order to gather the data. MAXQDA software was used for the analysis.

Abstract:

This diploma thesis goes into the topic of 8 Wastes of Lean in the context of the service environment. The research suggests the possibility of identifying and eliminating Wastes by active engagement with employees. Besides, it explores the opportunity of process improvement and efficiency increase through employee motivation and specific type of manager’s’ behaviour. The research explores lean wastes within one particular company and aims to contribute to its internal processes’ improvement. Semi-structured interviews were conducted in order to gather the data. MAXQDA software was used for the analysis.

Kľúčové slová

Wastes of Lean, Information Flow, Lean

Keywords

Lean, Wastes of Lean, Information Flow

Jazyk práce: English

Datum vytvoření / odevzdání či podání práce: 1. 11. 2019

Obhajoba závěrečné práce

• Obhajoba proběhla 17. 9. 2020
• Vedúci: Felipe Martínez
• Oponent: Ekaterina Arkader

Vysoká škola ekonomická v Praze

Master programme / odbor:
Ekonomika a management / Management