SOCIAL NETWORKING IN PRAGUE UNIVERSITY OF ECONOMICS AND BUSINESS

Santhosh Narayanan Arunachalam

Master's thesis

Anotácia:

Social Network Analysis (SNA) is a valuable tool for analyzing these networks, enabling the efficient use of resources, and supporting knowledge creation. This thesis explores the current gaps and innovative approaches for managing the university’s social media presence in social media platforms. The objective is to unify the platform to enhance knowledge management within the university’s systems. As universities turn to social media for digital communication, engagement, and partnership, it becomes crucial to understand the dynamics of these networks to manage them effectively. SNA offers insights into user interaction patterns within these networks, providing valuable information for knowledge creation, communication, and community growth. By uncovering hidden communities and identifying key influencers, SNA facilitates knowledge sharing. The findings seek to advance Knowledge Management by promoting a data-informed approach to university marketing, focusing on the use of SNA for social media management, internal communication enhancement, and academic collaboration support. This research highlights existing gaps in knowledge management practices, particularly the challenges universities face in maintaining long-term engagement and collaboration within online communities. SNA insights can help universities optimize their marketing strategies, reinforce their digital presence, and build meaningful connections with students. As a result, this research will provide recommendations for refining content strategies, reaching target audiences more effectively, and leveraging social media for institutional growth.

Abstract:

Social Network Analysis (SNA) is a valuable tool for analyzing these networks, enabling the efficient use of resources, and supporting knowledge creation. This thesis explores the current gaps and innovative approaches for managing the university’s social media presence in social media platforms. The objective is to unify the platform to enhance knowledge management within the university’s systems. As universities turn to social media for digital communication, engagement, and partnership, it becomes crucial to understand the dynamics of these networks to manage them effectively. SNA offers insights into user interaction patterns within these networks, providing valuable information for knowledge creation, communication, and community growth. By uncovering hidden communities and identifying key influencers, SNA facilitates knowledge sharing. The findings seek to advance Knowledge Management by promoting a data-informed approach to university marketing, focusing on the use of SNA for social media management, internal communication enhancement, and academic collaboration support. This research highlights existing gaps in knowledge management practices, particularly the challenges universities face in maintaining long-term engagement and collaboration within online communities. SNA insights can help universities optimize their marketing strategies, reinforce their digital presence, and build meaningful connections with students. As a result, this research will provide recommendations for refining content strategies, reaching target audiences more effectively, and leveraging social media for institutional growth.

Kľúčové slová

Social Network Analysis, Information Management, Social Network Sites, Knowledge Management, Clustering, Centrality, Social Media Marketing, Online Communities

Keywords

Social Media Marketing, Information management, Social Network Sites, Online Communities, Knowledge Management, Centrality, Clustering, Social Network Analysis

Jazyk práce: English

Datum vytvoření / odevzdání či podání práce: 25. 11. 2024

Obhajoba závěrečné práce

• Obhajoba proběhla 9. 12. 2024
• Vedúci: Antonín Pavlíček
• Oponent: Lucie Rožmberská

Vysoká škola ekonomická v Praze

Master programme / odbor:
Aplikovaná informatika / Information Systems Management