BPMN for Modeling Business Processes in a Hotel Industry

Ilyas Zhaparov

Master's thesis

Abstract:

This master's thesis presents the development of a BPMN (Business Process Model Notation) model tailored specifically for the hotel industry. The aim of this research is to provide a comprehensive framework for modeling various business processes within hotel operations. Drawing upon insights from the literature review, the thesis proceeds to develop a BPMN model that accurately captures and represents the diverse processes within hotel operations. This model is designed to address key areas such as process identification, discovery, analysis, redesign, implementation, and monitoring, while also accounting for the specific requirements and nuances of the hotel industry. The practical implementation of the BPMN model is detailed, including the description of the model, explanation of the process flow, analysis of challenges encountered during implementation, and additional amenities provided by the model. Through meticulous attention to detail and consideration of real-world scenarios, the BPMN model offers hotel managers and stakeholders a standardized and efficient approach to process modeling. Overall, this thesis contributes to the advancement of business process management in the hotel industry by providing a robust framework for understanding, analyzing, and optimizing various aspects of hotel operations. The developed BPMN model holds significant potential for enhancing operational efficiency, improving guest experiences, and driving overall success in the competitive hotel industry.

Keywords

BPMN, business, flowchart, process, payment

Language used: English

Date on which the thesis was submitted / produced: 2. 4. 2024

Thesis defence

• Supervisor: Ing. Martin Pelikán, Ph.D.
• Reader: Petr Zemánek, externi

Czech University of Life Sciences Prague

Faculty of Economics and Management

Master programme:
Informatics