Patients as Customers. A Comparative Study on Patient's Satisfaction in Private and Public Medical Practice – Yuliya Lebedeva
Yuliya Lebedeva
Master's thesis
Patients as Customers. A Comparative Study on Patient's Satisfaction in Private and Public Medical Practice
Patients as Customers. A Comparative Study on Patient Satisfaction in Private and Public Medical Practice
Anotácia:
I do not study in Czech!Abstract:
The research paper is analysing patients as customers and compares patient satisfaction in public and private medical practices. Previous Austrian hospital efficiency studies date back to the 1990s, thus this thesis aims to address the situation as it is nowadays. The area of patient satisfaction is of particular interest to the healthcare sector in the view of its association with increased financial …viacKľúčové slová
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Jazyk práce: English
Datum vytvoření / odevzdání či podání práce: 12. 5. 2017
Identifikátor:
http://www.vse.cz/vskp/eid/75072
Obhajoba závěrečné práce
- Obhajoba proběhla 25. 9. 2018
- Vedúci: Ludmila Štěrbová
- Oponent: Armin Fidler
Citační záznam
Citace dle ISO 690:
LEBEDEVA, Yuliya. \textit{Patients as Customers. A~Comparative Study on Patient's Satisfaction in Private and Public Medical Practice}. Online. Diplomová práca. Praha: Vysoká škola ekonomická v Praze. 2017. Dostupné z: https://theses.cz/id/utlxqe/.
Plný text práce
Obsah online archivu závěrečné práce
Zveřejněno v Theses:- autentizovaným zaměstnancům ze stejné školy/fakulty
Jak jinak získat přístup k textu
Instituce archivující a zpřístupňující práci: Vysoká škola ekonomická v Prazehttp://www.vse.cz/vskp/eid/75072
Vysoká škola ekonomická v Praze
Master programme / odbor:
Mezinárodní ekonomické vztahy / International Business - Central European Business Realities
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