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Bc. Lubomír Dočkal

Master's thesis

Tool for supporting ITIL based on integration of Business Process Management system and MS Sharepoint

Tool for supporting ITIL based on integration of Business Process Management system and MS Sharepoint
Abstract:
Předmětem této diplomové práce je navrhnout integraci systému pro správu obsahu se systémem pro správu procesů. Jako ukázka této integrace bude vyvynuta aplikace, jež možnosti integrace předvede svými schopnosti dlouhodobě podporovat nasazení rámce kvality do prostředí IT služeb. Nástroj bude založen an evidencích. Za evidence jsou považovány výstupy technik definovaných ve vybraném rámci kvality. …more
Abstract:
Subject of this thesis is to design an integration of content manage- ment system and business process management system. This integra- tion is a proof of concept that a tool created by the integration can support continuous application of quality frameworks into IT services. The tool is evidence driven. The evidence are outputs of techniques defined in chosen quality framework. ITIL V3 was chosen …more
 

Keywords

Integration Quality Service Design Service Management Content Management Business Process Management ITSM BPM BPMS ECM CMS ITIL V3 MoSCoW CMIS
 
Language used: English
Date on which the thesis was submitted / produced: 28. 5. 2012
Identifier: https://is.muni.cz/th/e7ufn/

Thesis defence

  • Date of defence: 28. 6. 2012
  • Supervisor: RNDr. Jan Pavlovič, Ph.D.
  • Reader: Mgr. Jiří Kolář, Ph.D.

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