McDonald´s Global On-the-Job Restaurant e-Learning System

Nurzhan Ibraeva

Bakalářská práce

Abstract:

This thesis focuses on investigating McDonald's on-the-job e-learning system and its performance in work training and operational standards. The findings reported that a platform such as MCD Campus and Cornerstone Saba standardizes the franchisee business in terms of employees' competency and operational standards. However, the limitations with regards to solving unpredictable scenarios in real life and adaptive skills were revealed. Employees consider the e-learning system to be supplementary to practical experience, and not in-depth training. Recommendations include adaptive technologies, real-time analytics, and customized learning paths that enhance problem-solving and stress management capabilities, with the system needing to evolve into both a strategic tool for efficiency and employee development.

Keywords

training, McDonald’s, education, restaurant, on-the-job, global, e-learning

Jazyk práce: angličtina

Datum vytvoření / odevzdání či podání práce: 26. 3. 2025

Obhajoba závěrečné práce

• Obhajoba proběhla 26. 5. 2025
• Vedoucí: PhDr. Mgr. Lenka Kučírková, Ph.D.
• Oponent: Kristýna Kučírková, MSc

Česká zemědělská univerzita v Praze

Provozně ekonomická fakulta

Bakalářský studijní program:
Economics and Management