Ing. Blanka Svobodová

Master's thesis

Tvorba programu komunikace se zákazníkem ve společnosti STOMIX Hodonín s.r.o.a jeho realizace

Creation of Programme for Communication with the Customer at Company STOMIX spol. s. r. o. (a Limited Liability Company) and its Performance
Abstract:
Diplomová práce hodnotí úroveň komunikace se zákazníkem ve společnosti STOMIX Hodonín s.r.o. a jeho realizaci. Na základě analýzy stávající situace navrhuje změny společnosti s cílem vyššího zisku a kvality služeb poskytovaných zákazníkovi.
Abstract:
The Diploma Thesis evaluates the level of communication between the customer and the Company STOMIX Hodonín s.r.o. (a Limited Liability Company) and its performance. On the basis of the analysis focusing on the current situation I propose changes to the Company aiming at the achievement of higher profit as well as a higher quality of service provided to the customer.
 
 
Language used: Czech
Date on which the thesis was submitted / produced: 27. 5. 2009

Thesis defence

  • Date of defence: 25. 5. 2009
  • Supervisor: Ing. Petr Šupler
  • Reader: doc. Ing. Josef Dobřický, CSc.

Citation record

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Institution archiving the thesis and making it accessible: Akademie Sting

Sting academy

Master programme / field:
Economy and Management / Business Economy and Management

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