Consumers attitudes towards buying refurbished smartphones in Pakistan

Ing. Mian Sohaib Saleem

Diplomová práce

Abstract:

This study aims to assess several hypotheses relating to consumer attitudes toward refurbished smartphones, specifically exploring perceived value and functionality, adaptability, trust, environmental concern, perceived usefulness, and ease of use. Data was collected from 119 validated online survey responses, which were converted into a usable format for analysis. We obtained insights into how these variables interact and influence purchase decisions through rigorous statistical analysis. About 59% of the entire sample for this study are females, while the males represent 41%, totaling 100%, of which 57% ranged from 25- 34 years of age. The majority of the respondents (56%) are Master's degree holders, and 42% of the sample are employed. 68% of the entire sample are urban dwellers and about 26% of the sample earned between PKR 50,000 and PKR 99,999. The study confirmed that perceived value and functionality significantly impact consumers' attitudes toward refurbished smartphones (β = 0.188, t = 2.007, p = 0.045). H2 was not supported (β = 0.156, t = 1.306, P = 0.192), showing that ease of integration and adaptability do not play a significant role in shaping positive consumer attitudes. H3 demonstrated a strong, significant positive relationship between trust in refurbished products and consumer attitudes (β = 0.287, t = 2.782, P = 0.005). H4, which evaluated the influence of environmental concern on consumer attitudes, was also supported (β = 0.177, t = 2.568, P = 0.010). For H5, the analysis confirmed a significant positive relationship between perceived usefulness and perceived ease of use (β = 0.621, t = 5.220, P = 0.000). H6, which hypothesized a relationship between trust and perceived ease of use, was not supported (β = 0.096, t = 0.805, P = 0.421). H7 was supported (β = 0.226, t = 3.896, P = 0.000), showing that perceived ease of use plays a significant role in shaping positive consumer attitudes. Value, ease of integration, trust and environmental concerns are the most influential factors shaping positive attitudes, while trust about ease of use seems less impactful.

Keywords

Refurbished, Customer Behaviour, Purchase Intention, Enviromental conerns, Adaptibility, Repaired

Jazyk práce: angličtina

Datum vytvoření / odevzdání či podání práce: 3. 1. 2025

Obhajoba závěrečné práce

• Obhajoba proběhla 28. 1. 2025
• Vedoucí: doc. Ahad Zareravasan, PhD
• Oponent: Ph.D. Feybi Ariani Goni

Masarykova univerzita

Ekonomicko-správní fakulta

Magisterský studijní program / obor:
Business Management / Business Management