Trade-off Analysis in ITS Project Management: Virtual Infrastructure Projects in DHL with a specific focus on Time Management

B.Sc. Omer Caglar Umit, BA

Master's thesis

Abstract:

In spite of almost seventy years of efforts to advance the management of Information Technology (IT) projects, project managers can still face difficulties. Historical data shows that there is no single factor that can be addressed by a project manager to guarantee success or avoid failure under certain constraints. There can be various factors affecting the nature and theperformance of the projects. The main aim of this research is to investigate this phenomenon through a case study by using the available data sample extracted from one hundred remotely managed projects, DHL Supply Chain and DHL Express Server Migrations, which were performed for thirty countries’ infrastructural development in one and a half years. In order to address and build the case study , and to understand how and why, if any, project overruns or tradeoffs occurred in the schedule performance; the relevant literature, project performance analyses and other empirical studies are examined with a specific focus on schedule and time distribution as well as scope verification from a phase-to-phase perspective. The empirical findings and statistical results of the analysis is expected to be beneficial for future studies on Remote Infrastructure Management (RIM) time performance analysis and process improvement.

Keywords

IT Project Management, Remote Infrastructure Management, Time Management, Time Performance Analysis

Language used: English

Date on which the thesis was submitted / produced: 29. 3. 2019

Thesis defence

• Supervisor: Ing. Richard Selby, Ph.D.

Czech University of Life Sciences Prague

Faculty of Economics and Management

Master programme / field:
Economics and Management / Economics and Management