Factors influencing satisfaction of workers in KPMG s.r.o.

Bc. Tereza Čermáková

Master's thesis

Abstract:

The overall satisfaction of employees with their jobs is nowadays becoming an ever more important topic for companies. They begin to perceive that human work has a key impact on production and as a consequence their main objective becomes the retention of employees for the longest possible time. Sufficient motivation influences the results of carried out work and therefore the company’s performance as a whole. On the contrary, lack of motivation can lead to dissatisfaction and fluctuation of employees which is a rather unfavourable phenomenon for the company. The main aim of the diploma thesis is to describe and analyse the factors influencing satisfaction of workers in two different departments of KPMG s. r. o. enterprise. The departments in question are Management Consulting and Risk Consulting. Another objective is the assessment of the level of satisfaction within these departments with the use of a questionnaire and the subsequent evaluation of the results. Both departments are compared in terms of satisfaction with different aspects of the work. A part of the diploma thesis is dedicated to the suggestion of further possible improvements and recommendations in this area which could lead to a greater degree of employee satisfaction. The theoretical part, supported by the study of specialised literature, consists of the introduction of basic concepts and knowledge we currently hold on the issue at hand. The practical part is divided in two segments. The first part is based on a structured interview with a KPMG manager who explains how the company works in terms of motivation, benefits and departments with a particular focus on the Management Consulting, the Risk Consulting and the HR departments. The second part is based on a questionnaire answered by 80 employees from two different departments of the company. The results clarify what are the KPMG workers most satisfied with and on the contrary what they find dissatisfying. Further, it demonstrates which of the two departments is more satisfied overall.

Keywords

Satisfaction, work, motivation

Language used: English

Date on which the thesis was submitted / produced: 24. 11. 2017

Thesis defence

• Supervisor: Ing. Richard Selby, Ph.D.

Czech University of Life Sciences Prague

Faculty of Economics and Management

Master programme / field:
Economics and Management / Economics and Management