CRM implementation in banking

Bc. Andrey Meledin

Bachelor's thesis

Anotácia:

CRM Implementation to banking thesis is divided into two parts: theoretical and practical. Theoretical part gives general idea of CRM importance in today’s business and its interaction with banking systems as well as provides CRM definition. Theoretical part also allocates CRM benefits and explains implementation process in theory. Practical part shows that CRM implementation is possible and even can improve bank services. Practical part describes what steps project manager needs to take to successfully implement CRM

Abstract:

CRM Implementation to banking thesis is divided into two parts: theoretical and practical. Theoretical part gives general idea of CRM importance in today’s business and its interaction with banking systems as well as provides CRM definition. Theoretical part also allocates CRM benefits and explains implementation process in theory. Practical part shows that CRM implementation is possible and even can improve bank services. Practical part describes what steps project manager needs to take to successfully implement CRM

Keywords

CRM Implementation, Salesforce, Microsoft Dynamics, Infusionsoft, banking

Jazyk práce: English

Datum vytvoření / odevzdání či podání práce: 4. 5. 2015

Obhajoba závěrečné práce

• Obhajoba proběhla 22. 6. 2015
• Vedúci: Ing. Jan Rožek
• Oponent: Ing. Andrej Mazán, MBA

University of Finance and Administration

Bachelor programme / odbor:
Economics and Management / Business Management and Corporate Finance