Influence of emotions while selecting the brand / Vliv emocí na zákazníka při volbě značky

Anton Lendiel

Bakalářská práce

Influence of emotions while selecting the brand

Anotace:

The bachelor’s thesis is focused on understanding the emotional processes behind the brand choosing. The main target of the thesis is to find out how do customer emotions influence their choice while selecting the brand and why do people tend to select the brands with their emotions instead of cold-head facts. It is described and analysed in theoretical part the emotional marketing and definition of emotions, their types, and expressions, why the emotional marketing works and its impact on customers. Different techniques and strategies are described in the theoretical part as well aside with most frequently used measurements of effectiveness of the marketing. In practical part the research is conducted, and its results are analysed and concluded. Besides that, in the practical part it is described. Practical part is dedicated to analysing the marketing environment, purchasing processes, understanding the customer and their behaviour along with the research based on the outputs from the theoretical part.

Abstract:

The bachelor’s thesis is focused on understanding the emotional processes behind the brand choosing. The main target of the thesis is to find out how do customer emotions influence their choice while selecting the brand and why do people tend to select the brands with their emotions instead of cold-head facts. It is described and analysed in theoretical part the emotional marketing and definition of emotions, their types, and expressions, why the emotional marketing works and its impact on customers. Different techniques and strategies are described in the theoretical part as well aside with most frequently used measurements of effectiveness of the marketing. In practical part the research is conducted, and its results are analysed and concluded. Besides that, in the practical part it is described. Practical part is dedicated to analysing the marketing environment, purchasing processes, understanding the customer and their behaviour along with the research based on the outputs from the theoretical part.

Klíčová slova

marketing, branding, emotions

Keywords

emotions, marketing, branding

Jazyk práce: angličtina

Datum vytvoření / odevzdání či podání práce: 10. 5. 2023

Obhajoba závěrečné práce

• Vedoucí: Mgr. Ondřej Benda
• Oponent: Leopold Tanner, MSc MBA

NEWTON University Group

Vysoká škola NEWTON

Bakalářský studijní program:
Ekonomika a management