Bc. Tomáš Nosek
Master's thesis
Kentico Help Desk for Internal Purposes
Kentico Help Desk for Internal Purposes
Abstract:
Cílem této diplomové práce bylo ušetřit čas a náklady při interní komunikaci ve firmě Kentico Software, především mezi oddělením zákaznické podpory a vývoje. Použitým řešením bylo nasazení dotazovacího systému (help desk) se znalostní bází. Z porovnání vybraných help-deskových systémů byl vybrán a nasazen JIRA Service Desk. Dále byl vyvinut program, který komunikuje s rozhraním REST systému JIRA Service …moreAbstract:
The goal of this master’s thesis is to save time and costs of internal communication in Kentico Software, namely between the support and development departments. The used solution is to deploy a help desk system with a knowledge base. From the selected comparison of several help desk systems, JIRA Service Desk was chosen and deployed. Additionally, a tool working with JIRA Service Desk’s REST API was …more
Language used: English
Date on which the thesis was submitted / produced: 11. 1. 2016
Identifier:
https://is.muni.cz/th/i740y/
Thesis defence
- Date of defence: 16. 2. 2016
- Supervisor: doc. RNDr. Tomáš Pitner, Ph.D.
- Reader: PhD Bruno Rossi
Full text of thesis
Contents of on-line thesis archive
Published in Theses:- světu
Other ways of accessing the text
Institution archiving the thesis and making it accessible: Masarykova univerzita, Fakulta informatikyMasaryk University
Faculty of InformaticsMaster programme / field:
Applied Informatics / Service Science, Management and Engineering
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