The Role of ERP in the Operations Management Performance Objectives

Ana Milena Montesdeoca Breilh

Bachelor's thesis

Title of the Bachelor´s Thesis: The Role of ERP in the Operations Management Performance Objectives

Abstract:

Title of the Bachelor´s Thesis: The Role of ERP in the Operations Management Performance Objectives Abstract: “Enterprise systems appear to be dream come true” was stated by Davenport in 1998. This thesis aims to explore the effect that the implementation of Enterprise Resource Planning systems has on the five performance objectives of operations management. Specifically, the objectives ‘quality’, ‘dependability’, ‘speed’ and ‘flexibility’ are used to build an expectation about the fifth objective: ‘productivity’. For all, evidence for a positive impact of ERP is found, which was connected to revenue growth and cost reduction. The positive expectation for productivity is then tested using a regression analysis, building on a sample of European manufacturing companies. With the regression supporting a positive relationship between ERP implementation and the performance objectives, the interconnectedness of the performance objectives is confirmed. Key words: Information Integration, Enterprise Resource Planning, Performance Objectives

Abstract:

Abstract: “Enterprise systems appear to be dream come true” was stated by Davenport in 1998. This thesis aims to explore the effect that the implementation of Enterprise Resource Planning systems has on the five performance objectives of operations management. Specifically, the objectives ‘quality’, ‘dependability’, ‘speed’ and ‘flexibility’ are used to build an expectation about the fifth objective: ‘productivity’. For all, evidence for a positive impact of ERP is found, which was connected to revenue growth and cost reduction. The positive expectation for productivity is then tested using a regression analysis, building on a sample of European manufacturing companies. With the regression supporting a positive relationship between ERP implementation and the performance objectives, the interconnectedness of the performance objectives is confirmed. Key words: Information Integration, Enterprise Resource Planning, Performance Objectives

Keywords

Performance Objectives, Enterprise Resource Planning, Information Integration

Keywords

Enterprise Resource Planning, Performance Objectives, Information Integration

Language used: English

Date on which the thesis was submitted / produced: 1. 9. 2020

Thesis defence

• Date of defence: 3. 2. 2021
• Supervisor: Felipe Martínez
• Reader: Jan Mojžíš

Vysoká škola ekonomická v Praze

Bachelor programme / field:
Ekonomika a management/Business Administration / Corporate Finance and Management