Designing AI powered chatbots

Ing. Farrukh Alinazarov

Diplomová práce

Abstract:

The following diploma thesis deals with building virtual assistants for customer support in the form of chatbots from scratch. The thesis focuses on designing chatbots using the element of artificial intelligence and specifically using NLP – natural language processing. The main feature of the bot is the interaction of the computer with the user. The next function is the ability of a machine to learn from the user questions by interacting with and getting feedback. The thesis explains to the reader the definition of chatbots, their need in our life, the types of chatbots, and the benefits of their application in daily life and business. The main goal of the thesis is the ability of the bot to recognize the user inputs by using artificial intelligence elements – NLP and NLU technologies as well as meaningfully replying to their queries. The next goal is the deployment of chatbot in Facebook Messenger platform. The code will be written in python and open-source frameworks and libraries such as Rasa library, SpaCy NumPy, SciKit learn Tensorflow, and others.

Keywords

artificial intelligence, machine learning, python, NLP, NLU, Chatbot

Jazyk práce: angličtina

Datum vytvoření / odevzdání či podání práce: 24. 3. 2023

Obhajoba závěrečné práce

• Obhajoba proběhla 24. 5. 2023
• Vedoucí: doc. Ing. Vojtěch Merunka, Ph.D.
• Oponent: Martin Molhanec, externi

Česká zemědělská univerzita v Praze

Provozně ekonomická fakulta

Magisterský studijní program / obor:
Systems Engineering and Informatics / Informatics