The analysis of company business processes

Ing. Mikhail Monashev

Master's thesis

Anotácia:

The Master's Thesis is devoted to a case study of improving the performance of the XYZ Group's Payments Domain using the methodology which merges benefits of Business Process Management (BPM), Lean Six Sigma (LSS), and Theory of Constraints (TOC). The thesis consists of five chapters: 1 Theoretical Overview, 2 Research Methodology, 3 Industry and Company Overview, 4 Analysis, and 5 Recommendations. The 1 Theoretical Overview chapter critically examines literature devoted to methods of BPM, LSS, and TOC. The 2 Research Methodology chapter utilizes methods described in the theoretical overview to breakdown the primary research goal into secondary objectives. The 3 Industry and Company Overview chapter describes activities performed during the BPM life cycle's Identification stage. The 4 Analysis chapter is devoted to describing activities conducted within the process selection, process discovery, and process analysis stages. The 5 Recommendations chapter describes the process redesign results and estimates the overall effect of the proposed solutions.

Abstract:

The Master's Thesis is devoted to a case study of improving the performance of the XYZ Group's Payments Domain using the methodology which merges benefits of Business Process Management (BPM), Lean Six Sigma (LSS), and Theory of Constraints (TOC). The thesis consists of five chapters: 1 Theoretical Overview, 2 Research Methodology, 3 Industry and Company Overview, 4 Analysis, and 5 Recommendations. The 1 Theoretical Overview chapter critically examines literature devoted to methods of BPM, LSS, and TOC. The 2 Research Methodology chapter utilizes methods described in the theoretical overview to breakdown the primary research goal into secondary objectives. The 3 Industry and Company Overview chapter describes activities performed during the BPM life cycle's Identification stage. The 4 Analysis chapter is devoted to describing activities conducted within the process selection, process discovery, and process analysis stages. The 5 Recommendations chapter describes the process redesign results and estimates the overall effect of the proposed solutions.

Keywords

Business Process Management, Lean Six Sigma, Theory of Constraints, banking, business process, business process analysis, business process redesign

Jazyk práce: English

Datum vytvoření / odevzdání či podání práce: 11. 1. 2021

Obhajoba závěrečné práce

• Obhajoba proběhla 10. 2. 2021
• Vedúci: Ing. Jaromír Skorkovský, CSc.
• Oponent: Ing. Pavel Hembera

Masaryk University

Faculty of Economics and Administration

Master programme / odbor:
Business Management / Business Management