Implementation of Total Quality Management in small trade companies in Russia - case study of Texman

Alexey Malyuga

Master's thesis

Abstract:

In rapidly changing market conditions companies challenge fierce competition, which forces them to use innovative approaches in order to successfully carry out its activities and to maintain the competitive advantage. These goals can be achieved through continuous quality improvements that are widely represented in Total Quality Management (TQM) concept. The main purpose of this diploma thesis is to prove the applicability of TQM concept in small wholesale companies in Russia on the example of Texman OOO. The theoretical part includes various approaches, techniques, definitions and principles that are necessary for the understanding of Total Quality Management topic. It illustrates the importance of trading companies for the market and their specificity. Knowledge of the theoretical part of the subsequently used in the empirical part, which focuses on the analysis of the effectiveness of TQM implementation in Texman OOO. In the end of practical part are conducted SWOT and STEP analysis that identify competitive advantages and possible threats for the organization. On the basis and last chapters of empirical part are proposed some recommendations that may have positive effect on activities of the company and increase its potential in the field of TQM. In the last part, author makes a conclusion based on a theoretical and practical part and emphasize the importance and applicability of TQM concept in small trade companies, which has been proved on the example of studied case.

Keywords

Total Quality Management, Quality Certificates, Limited Company, Implementation, Wholesale Company, Quality Management System, International Organization for Standardization

Language used: English

Date on which the thesis was submitted / produced: 30. 3. 2016

Thesis defence

• Supervisor: Ing. Richard Selby, Ph.D.

Czech University of Life Sciences Prague

Faculty of Economics and Management

Master programme / field:
Economics and Management / Economics and Management